Refund Policy

Inclusivy is a business-to-business (B2B) service exclusively intended for professional and commercial use by businesses, self-employed professionals (zzp/freelancers), and organisations ("Business Customers"). By purchasing or using the Service, you represent and warrant that you are acting in a professional or business capacity and not as a consumer.

This Refund Policy should be read together with our Terms of Service.

Under Dutch law (Book 6 of the Dutch Civil Code) and EU law (Directive 2011/83/EU on consumer rights), the statutory 14-day cooling-off period and right of withdrawal apply exclusively to consumer transactions. Since Inclusivy is a B2B service, the right of withdrawal does not apply to purchases made through our Service.

Furthermore, even if consumer protection rules were to apply, the right of withdrawal would be excluded because:

• Our Service constitutes the supply of digital content not supplied on a tangible medium, and performance begins immediately upon payment with the customer's prior express consent (Article 6:230p(e) of the Dutch Civil Code, implementing Article 16(m) of Directive 2011/83/EU)
• The assessment report is generated and delivered immediately upon payment, meaning the Service is fully performed before any withdrawal period would expire

All sales are final. Due to the nature of our digital service, which is performed immediately upon payment, refunds are not available as a general rule. The accessibility assessment report is generated and delivered instantly, meaning the Service has been fully performed at the time of delivery.

We may, at our sole discretion, provide a full or partial refund in the following exceptional circumstances:

• Technical failure: The Service failed to generate or deliver the assessment report due to a technical error on our side
• Duplicate charge: You were charged more than once for the same URL and email address combination
• Service unavailability: The Service was unavailable and unable to complete the assessment after payment was processed

These exceptions are provided at our discretion and do not create an automatic right to a refund. Each request will be evaluated on a case-by-case basis.

To request a refund under the exceptions listed above, please follow these steps:

1. Contact us at support@inclusivy.eu within 14 days of your purchase
2. Include your transaction reference or order number
3. Describe the reason for your refund request and which exception applies

We will review your request and respond within 5 business days. If your refund request is approved, the refund will be processed to the original payment method within 14 business days.

This Refund Policy is based on and compliant with the following legislation:

• Dutch Civil Code (Burgerlijk Wetboek), Book 6: General provisions on obligations and contracts, including rules on distance contracts (Afdeling 2B, Articles 6:230g–6:230z)
• Article 6:230p of the Dutch Civil Code: Exceptions to the right of withdrawal for digital content and services performed with the consumer's prior express consent
• EU Directive 2011/83/EU: Consumer Rights Directive, which establishes that the 14-day withdrawal right applies only to consumer contracts and provides exceptions for digital content

As a B2B service, the consumer protection provisions referenced above serve as additional context but do not create consumer rights for Business Customers.

For questions about this Refund Policy or to submit a refund request, please contact us: